Grade VII, Performance Reporting Officer

Quality Assurance Directorate, Brunel Building, Heuston South Quarter, Dublin 8
 Salary:  See Description for Details
Other   Permanent
Closing Date: 19/08/2019 Closing Time: 12:00
Recruitment start: 25/07/2019


Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.

The Child and Family Agency has responsibility for the following range of services:

  • Child welfare and protection services, including family support services
  • Family resource centres and associated national programmes
  • Early years (pre-school) inspection services
  • Educational welfare responsibilities including school completion programmes and home school liaison
  • Domestic, sexual and gender based violence services
  • Services related to the psychological welfare of children
  • Alternative care and adoption

Further information is available on www.tusla.ie

About Tulsa Quality Assurance Directorate

Tusla’s Quality Assurance Directorate is concerned with promoting continuous improvement and effective risk management in services for children and families. It is responsible for

delivering core functions across the following teams:

Early Years’ Inspectorate

The Early Years’ Inspectorate is the independent statutory regulator of Early Years’ Services and is responsible for registering and inspecting pre-schools, playgroups, crèches, day care and similar services. Its role is to promote the quality, safety and appropriate care of children by robust regulation of the sector.

Risk and Incident Management

Implements and maintains risk and incident management systems within the Agency. The team aims to ensure Tusla is aware of the nature of its risks, their status and how they are being managed.

Quality Assurance and Monitoring

Monitors and reports on service delivery against standards, regulations and legislative requirements, and that service improvement activity takes place in response to reviews of services undertaken.

Regulation of Alternative Care and Commissioned Services

Regulates alternative care settings for children who cannot live with their families. It aims to deliver purposeful intelligence-led regulation with a view to service improvement in contracted services.

Regulation of Alternative Education

Responsible for the regulation of provision for education in places other than recognised schools. Its function is to assess the suitability of applications against ministerial guidance in order to determine if a child can be placed on the statutory register of children educated outside of a recognised school.

Performance Reporting and Information

Responsible for the collation, analysis and reporting of data and information that is required to support accountability and transparency, inform policy development and legislative reform, demonstrate where standards and targets are being met, identify risk and support decision making at all levels of the organisation.

Service Experience and Feedback

Deals with all aspects of complaints and feedback nationally. It aims to improve how children, parents and carers experience our services. This is achieved through hearing their perspectives, conveying this feedback to the services concerned, and informing changes and improvements which may be required in the way services are delivered and experienced.


Job Objectives

Purpose of the Role:

A Performance Reporting Officer is required by the Quality Assurance Directorate to support the development, implementation and ongoing management of the Agency’s service performance and improvement system and to develop and enhance existing data collection and reporting processes aimed at better business intelligence. Reporting Relationship The person appointed will report to the National Manager for Performance Reporting and Information, Quality Assurance Directorate.

Main Duties and Responsibilities:

Development of Processes and Systems

  • Support the development, implementation and ongoing management of a service performance and improvement system for the Agency.
  • Work closely with colleagues in ICT and analytics to design reports and create interactive dashboards using business intelligence tools (e.g., Microsoft Power BI).
  • Develop and implement enhancements to existing data collection and reporting processes and systems within the Quality Assurance Directorate. 
  • Work closely with colleagues in ICT to prepare and publish data on the Agency’s website and under the Government’s Open Data Strategy.
  • Assist in the development of business processes and procedures to support and manage the data reporting environment. 

Analysis and Reporting

  • Collation, analysis and reporting of operational performance and activity data for the Agency.
  • Lead on the collection and reporting of metrics data for the Agency’s Child Protection and Welfare Strategy.
  • Produce high quality structured and ad hoc reports within tight timelines.
  • Contribute to the preparation of the Agency’s annual report and other national reports as required.
  • Contribute to provision of data for parliamentary questions, FOI requests, media requires and any other data requests, as appropriate.

Data Quality and Governance

  • Support the work of the Agency’s National Data and Information Oversight Committee.
  • Contribute to the development of metrics and key performance indicators.
  • Build and maintain knowledge of emerging business/industry trends and innovations to help shape the future direction of performance measurement and reporting and other related areas.


  • Assist in the preparation of the Quality Assurance Directorate’s strategic plan and associated business plans.
  • Work as part of a team to deliver on the Directorate’s goals and objectives.
  • Establish and maintain effective communication and working relationships with colleagues in the Quality Assurance Directorate and in other Directorates, as appropriate.   
  • Active participation in cross directorate collaborative work / committees.
  • Support and deputise as required for line manager. 

Human Resources and Staff Management

  • Manage the performance of assigned staff and promote staff development to maximise potential in line with organisation goals and person attributes and ability.
  • Undertake all duties assigned in line with relative policy, procedure and legislation.
  • Maintain continuous personal development and participate in team based development, education, training and learning.
  • Complete all mandatory training.
  • Where appropriate, arrange for the induction and training for assigned staff, as required to maximise skill resources.

Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient organisation.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Please refer to the Candidate Information pack attached to this campaign for full and further detail.

Skills Required

Applicants must by the closing date of application have the following:

  • Candidates must be in direct employment with Tusla – Child and Family Agency, the HSE or within other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38/39 of the Health Act 2004 or within a body that provides services on behalf of Tusla under Section 56 or Section 59 of the Child and Family Act 2013.
  • Have at least two years’ administrative experience in a designated office within the services as mentioned above
  • Have a minimum of 3 years’ experience in a business analyst / data analyst role.
  • Significant knowledge and practical experience of using business intelligence tools / data visualisation software; creating effective reporting solutions (e.g. dashboards).
  • Significant knowledge and experience of technology and data management techniques used in the process of collecting, storing and retrieving data.
  • Significant experience of preparation and delivery of written reports and presentations.


A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.


Each candidate for and any person holding the office must be of good character.


Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age.

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