Grade VII Business Analyst in Early Years

Early Years Inspectorate, Estuary House, Henry Street, Limerick or Brunel Building Dublin. You will be required to travel to Estuary House, Limerick 2 days a week.  Salary:  See Description for Details
Other   Permanent
Closing Date: 26/08/2019 Recruitment start: 01/08/2019


Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.

The Child and Family Agency has responsibility for the following range of services:

  • Child Welfare and Protection Services, including Alternative Care Services and family support services
  • Family Resource Centres and associated national programmes
  • Early years (pre-school) Inspection Services
  • Educational Welfare responsibilities including School completion programmes and Home School Liaison
  • Domestic, sexual and gender based violence services
  • Services related to the psychological welfare of children

Further information is available on www.tusla.ie

About Tulsa Quality Assurance Directorate

Tusla’s Quality Assurance Directorate is concerned with promoting continuous improvement and effective risk management in services for children and families. It is responsible for

delivering core functions across the following teams:

Early Years’ Inspectorate

The Early Years’ Inspectorate is the independent statutory regulator of Early Years’ Services and is responsible for registering and inspecting pre-schools, playgroups, crèches, day care and similar services. Its role is to promote the quality, safety and appropriate care of children by robust regulation of the sector.

Risk and Incident Management

Implements and maintains risk and incident management systems within the Agency. The team aims to ensure Tusla is aware of the nature of its risks, their status and how they are being managed.

Quality Assurance and Monitoring

Monitors and reports on service delivery against standards, regulations and legislative requirements, and that service improvement activity takes place in response to reviews of services undertaken.

Regulation of Alternative Care and Commissioned Services

Regulates alternative care settings for children who cannot live with their families. It aims to deliver purposeful intelligence-led regulation with a view to service improvement in contracted services.

Regulation of Alternative Education

Responsible for the regulation of provision for education in places other than recognised schools. Its function is to assess the suitability of applications against ministerial guidance in order to determine if a child can be placed on the statutory register of children educated outside of a recognised school.

Performance Reporting and Information

Responsible for the collation, analysis and reporting of data and information that is required to support accountability and transparency, inform policy development and legislative reform, demonstrate where standards and targets are being met, identify risk and support decision making at all levels of the organisation.

Service Experience and Feedback

Deals with all aspects of complaints and feedback nationally. It aims to improve how children, parents and carers experience our services. This is achieved through hearing their perspectives, conveying this feedback to the services concerned, and informing changes and improvements which may be required in the way services are delivered and experienced.

Job Objectives


The Business Analyst will lead out on the implementation of an integrated IT system for the Children Services Regulation Service to commence with the Early Years Inspectorate. The successful candidate will:

  • Liaise with the relevant persons to identify the IT needs and to implement a system that is fit for purpose.
  • To be able to collate and interpret the data collected from within all inspection and assessment work

To provide management of the ICT systems to the Inspectorate and the ensure processes are reviewed; researched and are always operational and fit for purpose.

Duties and Responsibilities


  • To lead the engagement with Tulsa ICT for the Inspectorate.
  • To develop the process maps and requirement documentation required to inform the design and develop of appropriate ICT systems
  • Liaise with the Tusla ICT applications development team to provide the business related subject matter expertise required throughout the software development lifecycle
  • Work with internal Tusla ICT Service team in shaping the ICT service within the Inspectorate
  • To control, monitor and report business activities within the ICT remit.
  • To manage stakeholder information and communications during project set-up.
  • Complete tasks associated with supporting Tusla’s business systems, complete status/progress reports relating to business systems support
  • Document and systems support guides (knowledge based) and facilitate user training to build user knowledge and ICT skills
  • Assist Tusla ICT in the development of test plans and test scripts for the system Develop, co-ordinate and support user acceptance tests
  • Assist with the roll out of systems including systems training
  • Document systems training materials
  • Identify project tasks and resource requirements. 
  • Identify business needs, set expectations and identify improvement opportunities.
  • Be able to take responsibility for managing aspects of the project, managing resources, timelines and delivering status reports feeding into the overall project.
  • Give guidance and assistance to colleagues.
  • Successfully engage in multiple initiatives in parallel.

Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Please refer to the Candidate Information pack attached to this campaign for full and further detail.

Skills Required

Applicants must by the closing date of application have the following:

  •  Candidates must be in direct employment with Tusla – Child and Family Agency, the HSE or within other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38/39 of the Health Act 2004 or within a body that provides services on behalf of Tusla under Section 56 or Section 59 of the Child and Family Act 2013.
  • Have at least 2 years’ experience in a designated office within the Services mentioned above
  • A minimum of 5 years’ experience in IT with Business Management experience, preferably in the Health/ Social Care services.
  • Highly Proficient with software systems, databases and Microsoft products e.g. Outlook, Word, Excel, Visio, PowerPoint, SharePoint, Dynamics CRM.
  • Demonstrated experience on software support and testing.


A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.


Each candidate for and any person holding the office must be of good character


Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age.


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