Policy Coordinator, National Policy Office

Located in the nearest Tusla office subject to available accommodation, with a requirement to attend regular meetings in corporate office, Dublin. The Policy Coordinator vacancies will be in the area of Alternative Care, and Child Protection & Welfare.  Salary:  See Description for Details
Other   Permanent
Closing Date: 30/09/2019 Recruitment start: 05/09/2019


Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who was previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.

The Child and Family Agency has responsibility for the following range of services:

  • Child Welfare and Protection Services, including family support services
  • Family Resource Centres and associated national programmes
  • Early years (pre-school) Inspection Services
  • Educational Welfare responsibilities including School completion programmes and Home School Liaison
  • Domestic, sexual and gender based violence services
  • Services related to the psychological welfare of children
  • Adoption & Alternative Care

Further information is available on www.tusla.ie

Scope and Purpose of the Post:

To support the National Policy Managers in the identification, development and alignment of policy, procedures and processes to support the delivery of services to children, young adults and families in the context of legislative and organisational change.

Job Objectives


The Policy Coordinator will:

  • Support the National Policy Managers in developing and carrying out the policy function with good professional practice and subject to agreed priorities.
  • Demonstrate extensive knowledge of current and evolving legislation, national policy and regulatory framework and organisational policies, procedures, guidelines and protocols.
  • Demonstrate experience of involvement in or leadership of policy development in a complex multi-stakeholder context.
  • Assist and advise the National Policy Managers in the planning and provision of policy development, identifying new policy directions and develop proposals as appropriate.
  • Demonstrate knowledge of child and family services and identify relevant stakeholders in planning policy development.
  • Work with Tusla senior management and DCYA in supporting coordination of policy development work-streams.
  • Provide professional leadership in the delivery of high quality work across the policy function.
  • Maintain key partnerships and develop good working relationships with policy stakeholders including external constituencies, government departments, relevant statutory and voluntary bodies, Heads of Service, professionals, specialist services, community and voluntary organisations.
  • Ensure policy development is informed by best national and international research evidence.
  • Chair/provide professional leadership to national working groups with the appropriate stakeholders to develop national policy.
  • Organise, support or lead effective consultation sessions to inform policy development.
  • Support the National Policy Manager in review and evaluation of the effectiveness of policies and strategies.
  • Support professional practice though timely responses to requests for policy direction from social work teams/child care staff/foster carers and partner agencies.
  • Work with communications partners to develop, implement and evaluate communications in relation to policy, procedures, guidelines and business processes.
  • Develop practice handbooks and guidance to support the implementation of changes in policy, procedures and business processes.
  • Support Workforce Learning and Development and Operations staff in the design and delivery of briefing sessions on any new or amended policies relating to their implementation plans.
  • Deliver presentations and briefings at the request of the policy team on policy related matters.
  • Respond to media queries, Parliamentary Questions, ministerial representations and Freedom of Information requests.
  • Ensure anti-discriminatory practice and cultural competence, at individual and service levels.


The Policy Coordinator will:

  • Report and provide advice on identification, development and delivery of policy.
  • Maintain knowledge of current and impending legislation and the perceived impact on practice.
  • Keep abreast of developments in national policies and strategies and international best practice.
  • Keep up to date with national and organisational developments within the Child and Family Agency – Tusla.
  • Facilitate clear channels of communication to relevant management structures in relation to the policy function.
  • Participate in and contribute to service planning and development.
  • Contribute to formulation and review of planning in consultation with National Managers and the Head of Policy.
  • Provide service delivery reports as required e.g. service plan, annual report.
  • Ensure that there are appropriate systems in place to gather relevant information.
  • Ensure compliance with a high standard of documentation management and the Freedom of Information (FOI) Act.
  • Work within budgetary constraints and assist with negotiation for funding as required for specific policy development areas.
  • Ensure that the Policy sub-directorate makes the most efficient and effective use of developments in IT.

Education & Training

The National Policy Coordinator will:

  • Maintain standards of practice and levels of professional knowledge by participating in continuous professional development initiatives and attendance at courses as appropriate.
  • Engage in career and professional development planning.
  • Participate in the delivery of education and training to staff as required.
  • Support Workforce Learning and Development and Operations staff in the design and delivery of briefing sessions on any new or amended policies.
  • Build and communicate and understanding of the role and contribution of policy within Tusla services

Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Foster Care/ Special Care/Child Protection and Care/ Residential Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Please refer to the Candidate Information pack attached to this campaign for full and further detail.

Skills Required

Each candidate must at the latest date of application must have the following:

  • Hold a relevant third level qualification suitable to the requirements of the role. (Minimum QQI Level 8).
  • Have 3 years’ relevant post-qualification experience.
  • Have at least 3 years’ management experience – managing staff, general administration and knowledge of budgets.
  • Demonstrate experience of policy development in a complex multi-stakeholder context.
  • Demonstrate experience of delivery of user-centered social/health services in line with quality standards.
  • As this post holder may be a mandated person, it is expected that they will have completed the required Children First Training.


  • Must have the requisite knowledge and ability (including a high standard of suitability, professional knowledge for the proper discharge of the duties of the office.


A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.


Each candidate for and any person holding the office must be of good character.


Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age.

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