Grade V - (Grade Code 0566) – Dublin North City .5 WTE

.5 WTE Dublin North City A panel may be created for the purpose of filling this position the panel will cease on the filling of the post.  Salary:  See Description for Details
Other   Permanent
Closing Date: 07/10/2019 Recruitment start: 12/09/2019


Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.

The Child and Family Agency has responsibility for the following range of services:

  • Child Welfare and Protection Services, including family support services
  • Family Resource Centres and associated national programmes
  • Early years (pre-school) Inspection Services
  • Educational Welfare responsibilities including School completion programmes and Home School Liaison
  • Domestic, sexual and gender based violence services
  • Services related to the psychological welfare of children

Further information is available on www.tusla.ie

Scope and Purpose of the Post

To deliver a cohort and cohesive administrative and clerical support to the Senior Management Team

Job Objectives



  • To deliver a cohort and cohesive administrative and clerical support to the Senior Management Team
  • Organizing teleconferences and multi- media meetings
  • Resource allocation and management
  • Management of FOI, Complaints and other Administrative duties
  • Effectively co-ordinate responses to all general enquiries received
  • The efficient day-to-day administration of area of responsibility
  • Collection and management of required data and metrics
  • Recording of meetings as required
  • Provide practical help with training events, regional workshops etc.
  • Carry out any other tasks as directed by the Line Manager
  • Management of the relevant managers diary, meeting requests, associated briefing material, issue of correspondence / circulars from the relevant manager
  • Maintain own knowledge of relevant procedures, practices and legislation to perform the role effectively and to ensure standards are metUse appropriate technology to ensure work completed to a high standard
  • Ensure that archives and records are accurate and readily available
  • Maintain confidentiality of documentation, records etc
  • Ensure consistent adherence to procedures within area of responsibility
  • Ensure that service-users are treated with dignity and respect
  • Management of Petty Cash and/or procurement card systems
  • Maintain confidentiality and a high level of professionalism at all times

Human Resources:

  • To supervise, allocate and oversee the work of assigned administrative staf
  • Encourage and support staff through change processes
  • Pay close and accurate detail to own personal work
  • Support the preparation and issuing of office documentation (correspondence, reports etc) to the highest possible standard
  • Co-operate and work in harmony with other teams and disciplines
  • Ensure line management is kept informed of all issues

Education and Training:

  • To maintain continuous personal development and participate in team based development, education, training and learning
  • To complete all mandatory training
  • Where appropriate, arrange for the induction and training for assigned staff, as required to maximise skill resources, (to include workplace experience placements where applicable)
  • Where appropriate, provide supervision and assist in the development of knowledge, skills of relevant staff under your supervision
  • To participate in performance evaluation / review, identifying areas for improvement and appropriate plans / measures to achieve them
  • To ensure policies and procedures exist for all areas

Health & Safety :

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Please refer to the Candidate Information pack attached to this campaign for full and further detail

Skills Required

Applicants must by the closing date of the campaign have the following:

  • Be currently in employment with Tusla – Child and Family Agency.


  • Be currently in direct employment with the HSE or within other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38/39 of the Health Act 2004 or within a body that provides services on behalf of Tusla under Section 56 or Section 59 of the Child and Family Act 2013.                                              


  • Have at least two years administrative experience within the services as outlined above


  • Strong IT skills particularly in Microsoft Outlook, Powerpoint, Excel and Word


  • Possess sufficient administrative capacity to discharge the functions of the grade/post.


A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.


Each candidate for and any person holding the office must be of good character


Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age.

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