National Child Care Information System Training, Development & Support Officer

Based in Tusla National Office Dublin, however it is envisaged that you will be required to deliver training in all of the Tusla Regions
 Salary:  See Description for Details
Other   Permanent
Closing Date: 03/08/2020 Closing Time: 12:00
Recruitment start: 09/07/2020


Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.

The Child and Family Agency has responsibility for the following range of services:

  • Child Welfare and Protection Services, including family support services
  • Family Resource Centres and associated national programmes
  • Early years (pre-school) Inspection Services
  • Educational Welfare responsibilities including School completion programmes and Home School Liaison
  • Domestic, sexual and gender based violence services
  • Services related to the psychological welfare of children
  • Adoption & Alternative Care

Further information is available on www.tusla.ie

Purpose of Role:

To design, develop, deliver and evaluate a range of training on NCCIS. To assist with data cleansing as required. To develop and update training guides and resources for NCCIS. To co-train other trainers on NCCIS.

Job Objectives

Main Duties and Responsibilities:

  • To deliver training and development programmes on NCCIS for TUSLA, Child and Family Agency and other relevant stakeholders.
  • To carry out training needs analysis for TUSLA staff as required
  • To assist in the commissioning, organisation and co-ordination of training events
  • To assist and advise in relation to Data quality
  • To contribute to the accreditation process
  • To represent Workforce Development on relevant working groups as required
  • To contribute to the strategic planning function for Workforce Development in relation to NCCIS
  • To support continuous professional development strategies for staff working in TUSLA
  • To review and evaluate training and development programmes relevant to NCCIS
  • To work with academic and professional bodies and other relevant stakeholders in relation to training and development
  • To participate in the work planning process and to contribute to relevant reports as required
  • To participate in relevant project work as required.
  • To contribute to research in training and development
  • To co-ordinate and schedule training
  • To act as a source of technical advice on training and development with particular emphasis on NCCIS
  • To develop training materials and manuals on NCCIS as required

Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Please refer to the Candidate Information pack attached to this campaign for full and further detail.

Skills Required

Applicants must by the closing date of application have the following:

  • Candidates must be in current employment with Tusla – Child and Family Agency OR direct employment with the HSE or within other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 or within a body that provides services on behalf of Tusla under Section 56 or Section 59 of the Child and Family Act 2013.
  • Have at least 2 years’ administrative experience in a designated office within the services mentioned above
  • A Quality and Qualifications Ireland Level 8 (or higher) major academic award (or equivalent qualification) in an education, health, social science or human resources area.
  • Significant experience working in a Children and Families Service or other related service in the areas of social inclusion, social care, education etc., as relevant to this role.
  • Must have significant experience in training in relation to NCCIS and significant experience in Data cleansing in relation to NCCIS
  • Proven experience in the area of education/ training and development, as relevant to this role. This experience should include needs analysis, design and development of training programmes, training delivery, evaluation etc.
  • Knowledge of adult learning theory and experience of facilitating learning on an individual or group basis.


A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.


Each candidate for and any person holding the office must be of good character

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