Senior Regulatory Support officer, Grade VII

Early Years Inspectorate, Estuary House, Henry Street, Limerick.
 Salary:  See Description for Details
Other   Maternity Leave Cover
Closing Date: 15/09/2020 Closing Time: 12:00
Recruitment start: 27/08/2020


Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.

The Child and Family Agency has responsibility for the following range of services:

  • Child Welfare and Protection Services, including family support services
  • Family Resource Centres and associated national programme
  • Early years (pre-school) Inspection Services
  • Educational Welfare responsibilities including School completion programmes and Home School Liaison
  • Domestic, sexual and gender based violence services
  • Services related to the psychological welfare of children

Further information is available on www.tusla.ie

Post Specific Service: About Tusla’s Quality Assurance Directorate

Tusla’s Quality Assurance Directorate is concerned with promoting continuous improvement and effective risk management in services for children and families. Children’s Service Regulation is located within the QA Directorate

Children’s Services Regulation:

Early Years’ Inspectorate: The Early Years’ Inspectorate is the independent statutory regulator of Early Years’ Services and is responsible for registering and inspecting pre-schools, playgroups, crèches, day care and similar services. Its role is to promote the quality, safety and appropriate care of children by robust regulation of the sector.

Alternative Education Assessment: Children who are educated at home or who attend a non-recognised school (i.e. a school that is not funded by the Department of Educational and Skills) must be registered with Tusla by their parents/guardians. The registration process requires that an assessment or assessments be carried out to determine whether the child is receiving a certain minimum education and therefore can be placed on the statutory register of children educated outside of a recognised school.  Children who are educated in an independent school setting can also be placed on the register where it is determined that the school is providing a minimum education to the pupils who are enrolled there.

Alternative Care Regulation: The team monitors and reports on alternative care settings for children who cannot live with their families The service is responsible currently for the registration and inspection of non-statutory residential care settings for young people, as well as the monitoring and audit of non-statutory foster care providers.

School Age Care Regulation: The Child & Family Agency is the independent statutory regulator of School Age Care Services and is responsible for child and youth school age care & similar services. Its role is to promote the quality, safety and appropriate care of children by robust regulation of the sector.

Child Safeguarding Statement Compliance: The agency promotes proactive compliance with the requirement for all relevant children’s services to have a child safeguarding statement in place, and maintains a register of services who do not following the application of enforcement protocols.

Job Objectives


  • To lead the Early Years registration support team.
  • To control, monitor and report upon business activities within the remit of the registration office.
  • Complete tasks associated with the processing of proposed change of circumstances applications as received from Early Years Providers.
  • Complete tasks associated with the processing of service notifications of cessations.
  • Complete oversight of the tasks associated with the processes of updating and processing of the national Register for Early Years settings.
  • Assist with the roll out of process and systems training and briefings where required
  • Document systems training materials
  • Identify project tasks and resource requirements.
  • Identify business needs, set expectations and identify improvement opportunities.
  • Be able to take responsibility for managing aspects of projects, managing resources, timelines and delivering status reports feeding into the overall aims of the office.
  • To take a lead in communication with key stakeholders and customer service interface.
  • Have a core understanding of best practice in administration within the public sector.
  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • To maintain records of all activity of the office.

Communication & Interpersonal Skills

  • To demonstrate an ability to build effective professional rapport with colleagues and other key stake holders.
  • To effectively oversee and support the performance of Regulatory Support Teams.
  • To create and maintain a positive work environment.
  • Demonstrates good organisational skills
  • Demonstrate good customer service and conflict management skills.

Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Please refer to the Candidate Information pack attached to this campaign for full and further detail.

Skills Required

Applicants must by the closing date of application must be currently in employment with Tusla or the HSE and have the following:

  • Relevant experience in business processes and controls
  • A minimum of 3 years’ experience in Information systems,
  • A minimum of 3 years’ experience in data management and collation,
  • Proficient with software systems, databases and Microsoft products e.g. Outlook, Word, Excel, Visio, PowerPoint, SharePoint, Dynamics CRM.
  • Good knowledge & experience in business intelligence and analytical management
  • Team leading and project management experience


A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.


Each candidate for and any person holding the office must be of good



Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age.

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