Family Support Coordinator – Dublin North City

Dublin North City
 Salary:  See Description for Details
Other   Permanent
Closing Date: 09/11/2020 Closing Time: 12:00
Recruitment start: 15/10/2020


Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.


The Child and Family Agency has responsibility for the following range of services:

    • Child Welfare and Protection Services, including family support services
    • Family Resource Centres and associated national programmes
    • Early years (pre-school) Inspection Services
    • Educational Welfare responsibilities including School completion programmes and Home School Liaison
    • Domestic, sexual and gender based violence services
    • Services related to the psychological welfare of children
    • Adoption & Alternative Care


Further information is available on www.tusla.ie

To manage and oversee the work of Family Support Practitioners.  To promote the development, welfare and protection of children in need in communities through effective intra-agency and inter-agency working

Job Objectives

Main Duties and Responsibilities


Professional / Clinical


The Family Support Coordinator will:

  • Provide direct line management, supervision and leadership to Family Support Practitioners as directed by the Senior Manager for PPFS and in accordance with the service delivery model.
  • Conduct a local assessment of Family Support Needs in their area and work with the PPFS manager to ensure that there is a continuum of support available to families.  This will involve fully implementing the What Works in Family Support and the Supporting Parents Strategy.
  •  Support the implementation of the Meitheal practice model with Family Support Practitioners.
  • Work in partnership with parents, children and young people with a view to supporting families in line with:
  • The Five National Outcomes for Children
  •  Meitheal: The national practice model for all agencies working with children, young people and their families
  • The Prevention, Partnership and Family Support Programme.


  • Promote the best interests of children and young people and to facilitate their participation when planning and reviewing agreed plans with regard to prevention, partnership and Family Support Programme.
  • Ensure that families receive services which are proportionate to identified needs and risks.
  • Develop strong partnership arrangements with services locally to children and families.


Education and Training

The Family Support Coordinator will:

  • Maintain standards of practice and levels of professional knowledge by participating in continuous professional development initiatives and attendance at courses as appropriate.
  • Engage in career and professional development planning.
  • Oversee the provision of a framework for the promotion of staff development and training by making recommendations with regard to the ongoing education, mentoring and training needs of FS staff.
  • Act as a resource by participating in the education and training of FS staff.




The Family Support Coordinator will:

  • Report and advise on progress in the standardisation of the work and practice of the family support teams.
  • Oversee the implementation of appropriate induction and probationary systems with FS staff.
  • Oversee the implementation of an appropriate performance management system for the for the delivery of a high quality service.
  • Keep updated on current and impending legislation and the perceived impact on practice.
  • Keep abreast of developments in national policies and strategies and international best practice and work with the PPFS Manager to ensure that service delivery correspondences to best national and international practices.
  • Ensure services comply with relevant HR and other policies, procedures and guidelines.
  • Participate and contribute to service planning and development.
  • Formulate and review family support business plan and contribute to the overall PPFS plan in consultation with the PPFS Manager.
  • Provide service delivery reports as required e.g. service plan, annual report
  • Ensure that there are appropriate systems in place to gather relevant information.
  • Ensure compliance with a high standard of documentation including service user files in accordance with local guidelines and Freedom of Information (FOI) Act.
  • Oversee service user and data confidentially
  • Collaborate with the senior manager for PPFS in developing the role through planning, audit, production of standards, continuing education, quality improvement initiatives and research.
  • Ensure that the FS teams makes the most efficient and effective use of IT.



Health & Safety


  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.



The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Skills Required

Applicants must by the closing date of application have the following:


  • Be currently in employment with Tusla – Child and Family Agency or direct employment with the  HSE.
  • A relevant degree in community work, family support, social care, social work, education or other relevant discipline.
  • At least 2 yers experience of working in the area of direct child and family support service provision including a proven track record of working with families who present with complex needs.
  • A track record of achieving results through community networking and cross sectoral working as relevant to the role.
  • Experience in the delivery and training and the facilitation of groups.



A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.



Each candidate for and any person holding the office must be of good


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