Quality Management and Process Officer, Children’s Services Regulation

Limerick or Dublin
 Salary:  See Description for Details
Other   Permanent
Closing Date: 23/11/2020 Closing Time: 12:00
Recruitment start: 29/10/2020


Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children.  It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.


The Child and Family Agency has responsibility for the following range of services:

  • Child Welfare and Protection Services, including family support services
  • Family Resource Centres and associated national programmes
  • Children’s Services Regulation
  • Educational Welfare responsibilities including School completion programmes and Home School Liaison
  • Domestic, sexual and gender based violence services
  • Services related to the psychological welfare of children


Further information is available on www.tusla.ie


About Tusla’s Quality Assurance Directorate

Tusla’s Quality Assurance Directorate is concerned with promoting continuous improvement and effective risk management in services for children and families. It delivers its functions though the following teams:


Children’s Services Regulation:

Eary Years' Inspectorate

The Early Years’ Inspectorate is the independent statutory regulator of Early Years’ Services and is responsible for registering and inspecting pre-schools, playgroups, crèches, day care and similar services. Its role is to promote the quality, safety and appropriate care of children by robust regulation of the sector.


Alternative Education

Children who are educated at home or who attend a non-recognised school (i.e. a school that is not funded by the Department of Educational and Skills) must be registered with Tusla by their parents/guardians. The registration process requires that an assessment or assessments be carried out to determine whether the child is receiving a certain minimum education and therefore can be placed on the statutory register of children educated outside of a recognised school.


Alternative Care and Foster Care Agencies

The team inspects, monitors and reports on non-statutory alternative care settings for children who cannot live with their families. It aims to deliver purposeful intelligence-led inspection assessing   regulatory compliance and continuous service improvement.


Child Safeguarding Statement Compliance Unit (CSSCU)

The CSSCU has a national centralised function for the receipt and processing of referrals and notifications of failure to furnish Tusla with a copy of a relevant agency’s safeguarding statement made under Article 12(1) of the Children First Act 2015. The office is also responsible for appropriately supporting relevant agencies to achieve compliance under Articles 12 (1) – (5) of the legislation.


School Aged Childcare

On the 18th February 2019, the Child Care Act 1991 (Early Years Services) (Registration of School Age Services) Regulations 2018 came into effect. Services who cater for school age children must now register with Tusla. School-age childcare services have not, to date, been subject to registration, so this is a significant step forward in ensuring quality school-age childcare. The newly established School Age Childcare Team in Tusla is responsible for promoting the quality, safety and appropriate care of the children by assisting in the registration of services within the sector.


Other functions within Tusla’s Quality Assurance Directorate:


Risk and Incident Management

The team is responsible for the corporate risk register, and all aspects of risk and incident management systems within the Agency. The team aims to ensure Tusla is aware of the nature of its risks, their status and how they are being managed.


Performance Reporting and Information

The Performance Reporting and Information team collates analyses and reports on quality and risk data relevant to the child and services. It identifies trends and performance data to support accountability and transparency, inform policy development and legislative reform, to demonstrate where standards and targets are being met, and identify risk and support decision-making at all levels of the organisation.


Quality Assurance and Monitoring

The team monitors and reports on service delivery against standards, regulations and legislative requirements, and seeks to ensure that service improvement activity takes place in response to reviews.


Service Experience and Feedback

Part 9 of the Child and Family Agency Act 2013 governs complaints procedures and reviews, complainants’ rights, referral to the Ombudsman, and annual report requirements. “Tell Us” is Tusla’s policy governing feedback and complaints. The team is responsible for managing Tell Us, including training other Tusla staff nationwide, collecting metrics, channelling complaints and feedback, and dealing with individual complaints. The team is also involved in encouraging participation of children and listening to the voice of the child in Tusla and Tusla-funded services.

The Quality Management and Process Officer will be responsible for establishing, implementing and managing a quality management system across Children’s Services Regulation (CSR). The officer will be responsible for liaising with the CSR teams and management to develop and enhance the processes and systems currently in place. The quality management systems will be externally accredited .

Job Objectives


  • To support the regulatory practice manager in the development, implementation and review of Children’s Services Regulation policies and procedures
  • To design and develop a quality management system which will deliver improved consistency and identify potential efficiencies across Children’s Services Regulation
  • To ensure the quality management system is process-led and focused on continuous improvement
  • In conjunction with the audit manager, to design and implement a system of internal audit to ensure compliance with policies and procedures across Children’s Services Regulation
  • To design and implement a document management system to track, manage and store policy documents and Standard Operating Procedures (SOPs) The system will be capable of keeping a record of the various versions created and modified by different users.
  • To manage, track and process stakeholder feedback in relation to Children’s Services Regulation functions
  • To establish performance indicators for the quality management system and a method of reporting.
  • To provide leadership, management and supervision to the Quality Team.
  • To engage with the CSR team to ensure that staff are committed to a quality approach
  • Identify the strategic priorities for CSR in relation to the quality management system
  • To undertake any other duties as assigned by the Regulatory Practice Manager



Education & Training

  • To oversee the development and provision of staff training on the implementation of Quality Management Systems
  • To maintain standards of practice and levels of professional knowledge by participating in continuous professional development initiatives and attendance at courses as appropriate
  • To engage in career and professional development planning


Health & Safety

  • To comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service
  • To support, promote and actively participate in the creation of a safe working environment


The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Skills Required

Applicants must by the closing date of application have the following:


Applicants must by the closing date of application have the following:

  1. A relevant 3rd level qualification at QQI level 8 in health, social care, early years, business administration or other areas relevant to the role
  2. A minimum of 5 years’ experience within the area of quality assurance and/or quality management
  3. A minimum of 2 years’ experience within the area of systems and processes and procedures.
  4. Possess the ability to undertaken the various functions of the role and the requisite knowledge and ability to carry out the duties of the office efficiently and effectively



A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.



Each candidate for and any person holding the office must be of good character

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