Programme Manager (PMO)

 Salary:  See Description for Details
Other   Permanent
Closing Date: 30/11/2020 Closing Time: 12:00
Recruitment start: 05/11/2020


Job Summary

The Child and Family Agency was established on 1st January 2014 and is

responsible for improving wellbeing and outcomes for children. It

represents the most comprehensive reform of services for the

development, welfare and protection of children and the support of families

ever undertaken in Ireland. It is an ambitious move which brings together

some 4,000 staff who were previously employed within Children and Family

Services of the Health Service Executive, the National Educational Welfare

Board and the Family Support Agency.


The Child and Family Agency has responsibility for the following range of


  • Child Welfare and Protection Services, including family support services
  • Family Resource Centres and associated national programmes
  • Early years (pre-school) Inspection Services
  • Educational Welfare responsibilities including School completion

programmes and Home School Liaison

  • Domestic, sexual and gender based violence services
  • Services related to the psychological welfare of children
  • Further information is available on www.tusla.ie


Post Specific Details:

Tusla, Child and Family Agency is currently embarking on a significant Transformation Programmes of reform and change. To ensure the Transformation Programme is successfully delivered within time, cost and quality parameters, the Agency has established a Programme Management Office to:


  • reduce the risk of projects failing to deliver to time, cost and quality targets
  • increase the success of projects and programmes in delivering the business value expected
  • make more efficient use of project resources by using a “shared service”
  • make more effective use of scarce skills and resources across projects and programmes

ensure benefits realised are clearly and effectively communicated within and outside the Agency

The purpose of the Programme Manager role within the PMO is to ensure that the Tusla’s portfolio of programmes and projects are implemented and delivered to cost, time and quality requirements through the application of the required standards, frameworks, tools and processes.

Job Objectives

Main Duties and Responsibilities

The role of the Programme Manager is outlined as follows:


Programme and Project Management:

  • Day-to-day management of programme change to realise the programme goals, including communications, stakeholder management, benefits realisation tracking and reporting, scope management, risk management, governance and status reporting
  • Work with the Programme/Project Sponsors and all key stakeholders to define project(s) objectives, requirements and scope;
  • Ensures that required supports are available to enable successful delivery of the projects within the programme;
  • Ensures approval and acceptance of project deliverables to agreed quality standards;
  • Maintain repository of programme documentation;
  • Pro-actively challenge project / programme managers on quality standards of the project /programme plans;
  • Support programme and project managers throughout the project lifecycle including for example development of the programme and project charters and all monitoring and controlling activities
  • Assist the Head of PMO in the development and rollout of the Tusla Programme Management Office (PMO)
  • Assist the Head of PMO in developing and rolling out portfolio management processes including the selection, approval and prioritisation processes
  • Implement robust project management methodology in line with Tusla PMO Handbook to enable successful programme and project performance and delivery.


Programme reporting:

  • Track and report on costs, timescales, resources used and quality controls, and recommend action where these deviate from agreed tolerances
  • Facilitate programme reporting meetings and report to the Head of PMO on the progress and status of the assigned programmes and projects


Programme risk, issue and dependency management:

  • Map and plan for the management of programme risks, issues and dependencies and liaises with other Programme/Project Managers to ensure risks, issues and dependencies are effectively managed;
  • Maintain overall programme log including risks, actions, issues, dependencies etc.
  • Facilitate regular risk and dependency reviews with programme/project managers



  • Successful implementation of the programme and projects will require rigorous application of programme governance and programme controls. Ensuring that the appropriate level of programme governance is in place, is maintained and is adhered to, is a critical element to this role.


Budget and resourcing:

  • Manage the programme budget, including risk allowance in line with capital and revenue requirements and standing financial instructions.
  • Ensure all other resources necessary to the success of the programme are identified and appropriately addressed.
  • Liaise with HR and Procurement as necessary to ensure resources are maintained in line with all relevant policies and regulations.


Training and development:

  • Coordinate and lead the programme team in a complex, healthcare environment with significant change management challenges.
  • Provide project management training and assistance to programme and project managers
  • Participate in mandatory training programmes
  • Pursue continuous professional development in order to develop professional knowledge


Communications / stakeholder management:

  • Ensure that highly effective communication mechanisms and processes are in place to manage, motivate and influence multiple project stakeholders.


Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.




The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Skills Required

Candidates must have at the closing date of application:


  • Have a minimum Level 8 qualification on the National Framework of Qualifications in Ireland (or equivalent in another jurisdiction)
  • Professional Project / Programme Management Qualification (PMI courses or disciplines, PMP, PRINCE2, PMBoK, AGILE etc.) or equivalent
  • Have a proven track-record of delivering complex, multidisciplinary projects, operating at a mid-senior level
  • Ability to engage stakeholders at all levels of the organisation;
  • Relevant training and significant experience, at a mid-senior level, of operating within a complex planning and programme management role and / or function within a large scale multi stakeholders’ environment utilising and / or overseeing all of the relevant disciplines including:

• Programme Management;

• Project Delivery;

• Communications and Reporting;

• Risk, Action, Dependency and Issue Management;

• Budget Management;

• Resource Management

• Scope Management and Change Control

• Benefits Realisation Management



A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.



Each candidate for and any person holding the office must be of good


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