Grade VIII - Office of the Director of Services & Integration

 Salary:  See Description for Details
Other   Permanent
Closing Date: 01/03/2021 Closing Time: 12:00
Recruitment start: 04/02/2021


Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.


The Child and Family Agency has responsibility for the following range of services:

  • Child Welfare and Protection Services, including family support services
  • Family Resource Centres and associated national programmes
  • Early years (pre-school) Inspection Services
  • Educational Welfare responsibilities including School completion programmes and Home School Liaison
  • Domestic, sexual and gender based violence services
  • Services related to the psychological welfare of children
  • Adoption & Alternative Care

Further information is available on www.tusla.ie

The National Director of Services and Integration, reporting to the CEO has delegated accountability for specified operational services within the agency and in driving integration of services, both internally and externally.

This post is a key role within the Office of the National Director of Services and Integration.


The purpose of this role is to:

Directly support the National Director of Services and Integration in fulfilling their delegated functions.

To work as part of a team in Office of the National Director of Services and Integration, supporting system wide performance improvement, compliance with legislation and regulation and promoting a value based culture.

Job Objectives

Main Duties and Responsibilities:

  • Directly support the Director of Services and Integration in the discharge of their duties and functions.
  • Work collaboratively with colleagues in the Office of Director of Services & Integration, Operational System and other Directorates (HR, Finance, IT, Data Protection; Transformation & Policy, & Quality Assurance to ensure effective design, implementation and oversight of strategic and business objectives. 
  • Liaise with colleagues in DCEDIY, other relevant Departments, private, statutory and voluntary agencies as required.
  • Support the planning and delivery of efficient, effective consistent and integrated services within national frameworks and available resources.
  • Ensure the collection, validation and interrogation of performance management data across the full range of child and family services to establish baseline and oversee performance improvement.
  • Promote and participate in the implementation of any change management, particularly in relation to pending Reform Programme.
  • Initiate, facilitate and promote good management information practice to ensure compliance with national standards and legislative requirements.
  • Ensure that assigned projects are managed in line with stated objectives and within specified budget and timelines
  • To create a positive working environment, which contributes to maintaining and enhancing effective working relationships.
  • Ensure that policies and procedures are aligned with best practice, are well documented and communicated to others
  • Demonstrate pro-active commitment to all communications with internal and external stakeholders.

Leadership and Direction:

  • Provide support and guidance to the National Director of Services & Integration to promote the management and integration of efficient, effective, consistent and integrated services. 
  • Assist and support the National Director of Services & Integration in ensuring the application of appropriate systems of quality, safety and risk management.
  • Contribute to and assure implementation of the Corporate Plan and Annual Business Plans.
  • Provide leadership and direction to relevant staff.
  • Lead by example, motivate and encourage others, build team commitment.
  • Participate as a member of the National Operational Management Team

Teamwork, Building & Maintaining Relations:

  • Be accountable for own work and that of others as appropriate.
  • Work on own initiative as well as part of a wider team.
  • Share information with the wider team as appropriate.
  • Deal with under performance in a timely and constructive manner.
  • Ensure all staff members are treated with dignity and respect.

Commitment to providing a quality service:

  • Be flexible and adaptable in his / her approach to work, embrace change and adapt work practices accordingly.
  • Continuously seek to identify and mitigate risks and improve system wide performance
  • Promote and maintain a quality customer-focused environment.

Human Resources:

  • Ensure policies and procedures are well documented and understood by staff in area of responsibility.
  • Support the preparation and issuing of office documentation (correspondence, reports, etc) to the highest possible standard by monitoring and reviewing team work to ensure quality and accuracy.
  • To promote a culture that values diversity and respect in the workplace.
  • To provide assist with leadership and motivation conducive to good staff relations and work performance.
  • Where appropriate, establish and maintain records of attendance, statistical information, annual returns, and any other information as requested.
  • Participate in the recruitment, retention and development of staff including training and continuous assessment.

Education & Training:

  • Maintain standards of practice and levels of professional knowledge by participating in continuous professional development initiatives and attendance at courses as appropriate.
  • Engage in career and professional development planning.
  • Promote staff development and training, supporting ongoing education, mentoring, and training.
  • Keep updated with current and relevant policies, procedures and legislation.

Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Skills Required

Applicants must by the closing date of application have the following:

  • A minimum Level 8 Qualification as relevant to the requirements of the role
  • A minimum of 3 years’ experience in a Business Support/Business Management Role with the area of Child and Family Services or comparable statutory/non statutory services
  • A minimum of three years’ experience in people management.
  • Experience of managing and working collaboratively with multiple internal and external stakeholders to achieve results
  • Have the requisite experience, knowledge and ability for the proper discharge of the duties of the post


A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.


Each candidate for and any person holding the office must be of good character.

  Already a member of our Talent Pool? Login here to Apply
  Join our Talent Pool + submit your application

Please enter a valid email address

This email already has a universal profile registered. Log in instead to access it

This email address is already registered with this talent pool. Please login to access your profile. Forgot your password? Simply click the link to reset

I agree to the Terms of use