Information Manager – Grade VIII - West

West Region
 Salary:  See Description for Details
Other   Permanent
Closing Date: 17/05/2021 Closing Time: 12:00
Recruitment start: 22/04/2021


Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.

The Child and Family Agency has responsibility for the following range of services:

  • Child Welfare and Protection Services, including family support services
  • Family Resource Centres and associated national programmes
  • Early years (pre-school) Inspection Services
  • Educational Welfare responsibilities including School completion programmes and Home School Liaison
  • Domestic, sexual and gender based violence services
  • Services related to the psychological welfare of children
  • Adoption & Alternative Care

Further information is available on www.tusla.ie

Purpose of Role:

Perform the essential duties and functions listed below with the overall objective of maximizing the efficiency of the Agency in achieving its goals through the best application of information management methods.

Deliver Agency information requirements in conjunction with national policy and strategy, operations, quality assurance, business and finance.

This role operates at a senior level, working directly with national, regional and local management.

Job Objectives

Main Duties and Responsibilities

Responsible for ‘End to End’ Management of Performance Information for the range of Child & Family services for the Agency. This includes:

  • Responsible for all information management related functions as required by TUSLA, the National Child and Family Agency to ensure that data standards established for the agency are being followed.
  • Manage the collection, validation, quality assurance, compilation and reconciliation of performance management information – monthly, quarterly and annual performance metrics across the full range of child and family services, fulfilling statutory requirements.
  • Represent the Area as the Information Management expert both internally and externally.
  • Initiate, facilitate and promote good management information practice to ensure compliance with national standards and legislative requirements.
  • Lead local consultation in the areas/region to ensure information management alignment with Agency strategic objectives.
  • Co-ordinate with the operational service and management teams to analyse and develop processes; identify the desired electronic interaction between the front line and operational requirements.
  • Lead in the planning phases and implementation of new information systems for the area of responsibility.
  • Advance the integration of the technology needs of the service with the capabilities of the current system.
  • Manage and support technology use throughout the regions/areas of the Agency and serve as the strategy liaison person to NCCIS.
  • Responsible for promoting and using effective information sharing.
  • Promote compliance of business issues and consequences of using automated technology and other information recording systems.
  • Develop the systems to ensure the performance management framework for the Agency data requirements are met.
  • Accountable for maintaining a working knowledge of relevant regulatory, policy, procedures and statutory requirements as they relate to the Child and Family Agency.

 Operational Responsibilities:

  • Promote the use of statutory reports as robust data sources.
  • Provide guidance and support across the information management processes to ensure seamless connection to exiting information systems.
  • Present performance and management information data to relevant Agency stakeholders.
  • Work with multi-disciplinary teams to scope and implement information pathways / flows and systems.
  • Promote compliance with Data Protection, FOI legislation and regulatory standards.
  • Identify the level of electronic connectivity and support functions to be provided in multiple and complex sites and make recommendations to management/ICT/decision makers.
  • Analyse deviations from current business processes by performing audits on systems.
  • Support operations in the development and management of file/record retention and audit processes.
  • Improve efficiency by raising change requests through the centralised system/forum for example, Performance Measures, Measuring the Pressure, Quality Assurance.
  • Contribute to the development of a data collection system to track longitudinal data from all relevant stakeholders internal and external to the Agency.

National Requirements pertaining to this post:

  • To act as the central forum nationally in conjunction with the Quality Assurance Directorate, to progress the development of metrics in accordance with the priorities of the Agency and the Department of Children and Youth Affairs.
  • To provide advice, guidance and technical assistance to National TUSLA Management:
  • Quality Assurance Directorate
  • Prevention, Partnership and Family Support
  • Operations
  • Policy and Strategy
  • Child Protection and Welfare Service
  • Alternative Care Services
  • Information, Data Protection and Research
  • Domestic, Sexual and Gender Based Violence

Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Please refer to the Candidate Information pack attached to this campaign for full and further detail.

Skills Required

Applicants must by the closing date of application have the following:

  • Hold a third level qualification and / or five years relevant experience in the area of information management.
  • A significant track record of achievement in information management in a complex organisation.
  • Have the capacity to deliver professional and timely information and reports.
  • The ability to work independently as well as work with a wider multidisciplinary team in a complex and changing environment.
  • Experience of monitoring and evaluating process and outcome compliance on a national basis.
  • Experience of Health Audit and Quality Assessment and Measurement on a national basis.
  • Experience of managing and working collaboratively cross functionally with multiple internal and external stakeholders.
  • Possess the requisite knowledge and ability for the proper discharge of the duties of the office, including a clear understanding of policy as it relates to this role.


A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.


Each candidate for and any person holding the office must be of good character

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