Business Support Manager – Grade VII

Location bases are Corporate Offices, Brunel Building, Dublin 8. Location may be flexible where appropriate accommodations are available and will be discussed with the relevant National Managers. Successful candidates must have capacity to travel to Dublin 1-2 days per week if required by the roles.
 Salary:  See Description for Details
Other   Permanent
Closing Date: 24/05/2021 Closing Time: 12:00
Recruitment start: 29/04/2021


Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland.  It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.

The Child and Family Agency has responsibility for the following range of services:


  • Child Protection and Welfare
  • Family Support
  • Alternative Care
  • Adoption
  • Tusla Education Support Services (TESS)
  • Domestic Sexual and General Based Violence (DSGBV)
  • Children’s Service Regulation
  • Counselling and Therapeutic Supports


Further information is available on www.tusla.ie

The purpose of this post is to effectively support the work of the Area Manager/National Manager in all matters pertaining to Child and Family Services within the Service Area.

Job Objectives

Main Duties and Responsibilities


National Adoption Service Specific

  • To support the National Manager with all business aspects of running Tusla’s Adoption Service nationally and liaise with the five regional areas with a view to supporting their operational needs and leading the administrative function within those services.
  • To directly line manage regional administrative managers who each lead an administrative team providing support to the Assessment and Information & Tracing Social Work teams assigned within each region.  
  • To support the National Manager & General Manager in their lead roles across the service nationally including setting and delivering strategic objectives as required under the Director of Transformation & Policy.
  • Manage and maintain monthly grants payments to 3rd party funded agencies and directly liaise with those agency’s representatives in all financial and operational matters as well as National Finance and The Department of Children, Equality, Disability, Integration and Youth.
  • Support the National Manager in all aspects of pay/non pay budget requirements and expenditure analysis.
  • Manage all recruitment requirements including formulating business cases and liaising with HR and Tusla Recruit to ensure all vacant posts are filled and the service complies with its resource allocation.
  • Maintain good governance in the use of Procurement Cards
  • Management of Capital and Minor project requests
  • Management of all ICT hardware and software requirements for Adoption staff nationally.


Strategy and Business Planning Unit Specific

  • Prepare, circulate and collate templates, data and documentation required to support the Business Planning Cycle (i.e. Estimates, Business Plans, Annual Reports, Quarterly Update Board Reports)
  • Develop (with ICT) and manage the ICT system which supports the planning cycle.
  • To manage the interface between the Strategy and Business Planning Unit and the various services within the agency with a view to facilitating good communication and understanding the respective roles.
  • Take responsibility for meeting statutory and organisational deadlines.
  • Represent and advocating on behalf of the Head of Strategy and Business Planning as appropriate.
  • To support the Head of Strategy and Business Planning in his/her lead role in enhancing the planning process.


General to both positions

  • Oversee compliance with all relevant Tusla policies including but not exclusive to HR, Finance, Estates, ICT and Procurement policies ensuring all staff are sufficiently trained and compliant.
  • Co-ordinate compliance with Health and Safety Legislation and monitor the upkeep of relevant H&S documentation
  • To create a positive working environment, which contributes to maintaining and enhancing effective working relationships. Co-ordinate relevant HR, EAP, Workforce training needs analysis and support staff access to and inclusion in same.
  • Undertake projects as delegated by the National Manager.
  • Assist in the development, implementation and monitoring of service plans.
  • Promote and co-ordinate the implementation of any change management programme.
  • Keep up to date with policy and legislative developments relevant to the post.
  • Support the monitoring and control of resources in accordance with Tusla’s Financial Regulations.
  • Ensure appropriate records are maintained as may be required by Tusla.
  • Promote good working practices and uniformity of standards.
  • Work with HR and Finance Specialists to ensure adherence to the legislative framework and internal Tusla policies and procedures
  • Undertake all duties assigned in line with relative policy, procedure and legislation.
  • Build Stakeholder relationships.
  • Undertake projects as delegated by the Senior Management.


Education & Training

  • Maintain standards of practice and levels of professional knowledge by participating in continuous professional development initiatives and attendance at courses as appropriate.
  • Engage in career and professional development planning.
  • Oversee the provision of a framework for the promotion of staff development and training by making recommendations with regard to the ongoing education, mentoring, training and in-service needs of service.


Information Management

  • Liaise with other units to promote inter-department knowledge sharing.
  • Contribute to policy development and implementation.
  • Establish, maintain processes for the collation, analysis and reporting of data and collation of associated reports.
  • Support the development of integrated management reports across performance indicators, human resources, finance, and risk management.


Human Resources

  • Ensure policies and procedures are well documented and understood
  • To promote a culture that values diversity and respect in the workplace.
  • To provide assistance with leadership and motivation conducive to good staff relations and work performance.
  • Where appropriate establish and maintain records of attendance, statistical information, annual returns, and any other information as may be required.
  • Work as part of a team and to ensure that all members are treated with dignity and respect.
  • Participate in the recruitment, retention and development of staff including training and continual assessment.


Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.


The above duties and responsibilities are not intended to be a comprehensive list of all

the duties involved and consequently, the post holder may be required to perform

other duties as appropriate to the post which may be assigned to him / her from time

to time and to contribute to the development of the post while in office.

Skills Required

Applicants by the closing date of application must:


  • Be currently in direct employment with Tusla – Child and Family Agency, the HSE or within other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38/39 of the Health Act 2004 or within a body that provides services on behalf of Tusla under Section 56 or Section 59 of the Child and Family Act 2013.


  • Have at least 2 years’ administrative experience in a designated office within the services mentioned above


  • Have at least 3 years’ management experience – managing staff, budgets and general administration


  • Possess sufficient administrative capacity to discharge the functions of the role



A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.



Each candidate for and any person holding the office must be of good character.

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