UPDATED CLOSING DATE: Data Protection Unit – Helpdesk Technical Lead Grade VIII

Flexible location, requiring regular travel to Tusla Corporate Office, Brunel Building, Heuston South Quarter, Dublin 8.
 Salary:  See Description for Details
Other   Permanent
Closing Date: 18/06/2021 Closing Time: 12:00
Recruitment start: 05/05/2021


Job Summary

Details of Service

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.


The Child and Family Agency has responsibility for the following range of services:

  • Child Protection and Welfare
  • Family Support
  • Alternative Care
  • Adoption
  • Tusla Education Support Services (TESS)
  • Domestic Sexual and General Based Violence (DSGBV)
  • Children’s Service Regulation
  • Counselling and Therapeutic Supports


Further information is available on www.tusla.ie


Key relationships / interfaces 

  • The Data Protection Officer, General Managers within the Data Protection Unit (DPU) and broader staff within the DPU
  • Tusla’s GDPR+ Programme Strategic Partner
  • Tusla Service Directors and Area Managers
  • Tusla’s Governance Board
  • Legal Department
  • IT Department
  • FOI / Parliamentary Affairs Unit
  • Workforce Learning and Developmen
  • Communications Department
  • Transformation and Policy
  • External data protection / IT security vendors


Purpose of Role:

The purpose of the role is to manage all aspects of the Data Protection Unit’s Helpdesk function, involving significant lateral engagement with technical specialists and the ability to work in partnership across the Data Protection Unit (DPU).

Job Objectives

Main Duties and Responsibilities


Data Protection Operations

  • Develop and implement training and development tools for Privacy Officers as it relates to the Helpdesk.
  • Ensure responses to incoming queries relating to GDPR are channelled to the appropriate owner within the DPU for resolution, monitoring, stakeholder’s expectation management, and response in a timely manner.
  • Manage resources assigned to the Helpdesk function including, joint problem solving, work prioritisation and output, personal development, and performance.
  • Manage the Helpdesk function within the DPU, ensuring that all procedures are current and implemented across relevant stakeholder groupings.
  • Support the development and implementation of appropriate technical and organisational measures to support data protection compliance within Tusla.
  • Train and upskill Helpdesk support staff and other relevant stakeholder groupings.


Team Effectiveness

  • Develop and maintain Standard Operating Procedures as relate to the helpdesk.
  • Develop daily, weekly and monthly reports on Helpdesk productivity.
  • Establish best practices for the helpdesk function.
  • Set tangible service standards for the DPU Helpdesk.


Stakeholder Engagement

  • Contribute to improving stakeholder support by actively responding to queries.
  • Follow up with stakeholders to identify areas of improvement.
  • Liaise, in particular, with the DPU Breach Technical Lead in order to mitigate against potential or emerging incidents/personal data breaches.
  • Ensuring the appropriate roll-out of training and organisation of events as they relate to the Helpdesk and support for the Regional Privacy Officers.
  • Set up, manage and maintain knowledge management system for DPU including the Data Protection and Freedom of Information Hub.


Data Protection Advisory

  • Support the Privacy Officers in advisory and communications functions in partnership with other DPU technical specialists.


Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.


The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 


Please refer to the Candidate Information pack attached to this campaign for full and further detail

Skills Required

Applicants must by the closing date of application have the following:


  • Have a minimum Level 8 qualification on the National Framework of Qualifications in Ireland (or equivalent in another jurisdiction) in a relevant discipline, and / or have a formal Data Protection certification / qualification


  • Have at least 3 years’ management experience – managing resources, projects, organisational change initiatives; and general administration


  • Significant experience of one or more of the following:
    • Knowledge of the law and practice of the General Data Protection Regulation and the Irish Data Protection Act 2018
    • Knowledge of compliance reporting processes and communications to supervisory authorities and governance bodies, preferably in the area of data protection
    • Experience of the development and communication of policies, procedures and guidelines and the development and implementation of privacy controls
    • Experience of risk based compliance frameworks, control design and implementation, preferably in the area of data protection.


  • Experience of managing and working collaboratively cross functionally with multiple internal and external stakeholders, as relevant to this role


  • Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office



A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.



Each candidate for and any person holding the office must be of good character

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