Quality, Risk and Service Improvement Manager – General Manager

Flexible and to be agreed upon appointment and agreement with National Service Director based on office availability.
 Salary:  See Description for Details
Other   Permanent
Closing Date: 04/10/2021 Closing Time: 12:00
Recruitment start: 09/09/2021


Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services.  The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure.

The Agency currently has responsibility for a budget in excess of €800m and delivers its services through circa 5,000 people in 350 locations across the Country.

The Child and Family Agency has responsibility for the following range of services:

  • Child Protection and Welfare
  • Family Support
  • Alternative Care
  • Adoption
  • Tusla Education Support Services (TESS)
  • Domestic Sexual and General Based Violence (DSGBV)
  • Children’s Service Regulation
  • Counselling and Therapeutic Supports

Further information is available on www.tusla.ie


Job Objectives

Professional  Duties

  • To lead, develop, implement and manage a quality, risk and improvement framework for children’s residential services nationally.
  • To ensure that appropriate quality, risk and improvement processes are in place within children’s residential services to support the delivery of effectives child and family services and to ensure improved outcomes for children and families;
  • To co-ordinate quality and risk management activities within children’s residential services nationally.
  • To lead core programmes of work in quality, safety and risk management, including: clinical effectiveness, service user and community involvement; risk management and patient safety and service improvement.
  • To provide structured guidance and advice to the Residential Management Team and Regional Working Groups arising from HIQA Inspection Reports, Monitoring Officer Reports, Child Death Reviews, Serious allegations and concerns and complaints;
  • To develop customer services and complaints processes for the service;
  • To implement and evaluate specific risk management projects in association with services providers, audit staff and other staff of Tusla as appropriate
  • To ensuring the statutory obligations in regard to health and safety are complied with;
  • To develop mechanisms to assure service and contractual arrangements with private and voluntary providers.
  • To be responsible for the national children’s residential services risk register;
  • To support regions and services to develop their risk registers;
  • To improve the openness of our culture, in which errors or service failures can be reported and discussed;
  • To establish robust mechanisms for ensuring that, where learning is identified, the necessary changes are put in place and all corrective actions are closed out so to prevent recurrence;
  • To develop a much wider appreciation of the value of the systems approach in preventing, analysing and learning from errors.
  • To conduct a training needs analysis for staff and develop and implement an appropriate training programme

Education & Training

  • Maintain standards of practice and levels of professional knowledge by participating in continuous professional development initiatives and attendance at courses as appropriate.
  • Engage in career and professional development planning.
  • Oversee the provision of a framework for the promotion of staff development and training by making recommendations with regard to the ongoing education, mentoring, training and in-service needs of the team.

Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 

Skills Required

Applicants must by the closing date of application:

  • A relevant professional qualification (3rd level) in a Health and Social Care related area, quality and risk management or discipline as relevant to the requirements of this role.


  • At least 3 years’ experience as a Senior Manager in the Health / Social Services                                            


  • Have a minimum of 4 years experience in the area of Child and Family Services


  • the requisite knowledge and ability (including a high standard of suitability) for the proper discharge of the duties of office


A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.


Each candidate for and any person holding the office must be of good character


Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age.

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