Grade VII - Business Analyst, Children’s Services Regulation

Flexible to be agreed upon appointment and agreement with Line Manager based on office availability
 Salary:  See Description for Details
Other   Permanent
Closing Date: 01/11/2021 Closing Time: 12:00
Recruitment start: 07/10/2021


Job Summary

Details of Service

The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services.  The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure.


The Agency currently has responsibility for a budget in excess of €800m and delivers its services through circa 5,000 people in 350 locations across the Country.


The Child and Family Agency has responsibility for the following range of services:

  • Child Protection and Welfare
  • Family Support
  • Alternative Care
  • Adoption
  • Tusla Education Support Services (TESS)
  • Domestic Sexual and General Based Violence (DSGBV)
  • Children’s Service Regulation
  • Counselling and Therapeutic Supports


Further information is available on www.tusla.ie


About Tusla’s Quality Assurance Directorate

Tusla’s Quality Assurance Directorate is concerned with promoting continuous improvement and effective risk management in services for children and families. It delivers its functions though the following teams:


Early Years’ Inspectorate

The Early Years’ Inspectorate is the independent statutory regulator of Early Years’ Services and is responsible for registering and inspecting pre-schools, playgroups, crèches, day care and similar services. Its role is to promote the quality, safety and appropriate care of children by robust regulation of the sector.


Alternative Education

Children who are educated at home or who attend a non-recognised school (i.e. a school that is not funded by the Department of Educational and Skills) must be registered with Tusla by their parents/guardians. The registration process requires that an assessment or assessments be carried out to determine whether the child is receiving a certain minimum education and therefore can be placed on the statutory register of children educated outside of a recognised school.


Risk and Incident Management

The team is responsible for the corporate risk register, and all aspects of risk and incident management systems within the Agency. The team aims to ensure Tusla is aware of the nature of its risks, their status and how they are being managed.


Performance Reporting and Information

The Performance Reporting and Information team collates analyses and reports on quality and risk data relevant to the child and services. It identifies trends and performance data to support accountability and transparency, inform policy development and legislative reform, to demonstrate where standards and targets are being met, and identify risk and support decision-making at all levels of the organisation.


Quality Assurance and Monitoring

The team monitors and reports on service delivery against standards, regulations and legislative requirements, and seeks to ensure that service improvement activity takes place in response to reviews.


Service Experience and Feedback

Part 9 of the Child and Family Agency Act 2013 governs complaints procedures and reviews, complainants’ rights, referral to the Ombudsman, and annual report requirements. “Tell Us” is Tusla’s policy governing feedback and complaints. The team is responsible for managing Tell Us, including training other Tusla staff nationwide, collecting metrics, channelling complaints and feedback, and dealing with individual complaints. The team is also involved in encouraging participation of children and listening to the voice of the child in Tusla and Tusla-funded services.


Alternative Care and Commissioned Services

The team monitors and reports on alternative care settings for children who cannot live with their families. It aims to deliver purposeful intelligence-led regulation with a view to service improvement in commissioned services.


Purpose of role

The Business Analyst will lead out on the implementation of an integrated IT system for Children’s Services Regulation. The successful candidate will:

  • Define system / data requirements for proposed Case Management system to support the functions of CSR
  • Liaise with the Tusla ICT team to provide the business related subject matter expertise required throughout the software development lifecycle
  • Work with the Tusla ICT team in shaping the ICT service within the Inspectorate
  • Be able to take responsibility for managing aspects of projects, managing resources, timelines and delivering status reports feeding into the overall projects
  • Work as part of a data and analytics team to support the delivery of data management initiatives solutions in CSR
  • Provide data management guidance and supports to colleagues across CSR
  • Liaise with the relevant persons to identify the business requirements and to implement a system that is fit for purpose.
  • To provide management of the ICT systems to the Inspectorate and the ensure processes are reviewed; researched and are always operational and fit for purpose.


Children’s Services Regulation is a new and developing division of Tusla’s Quality Assurance Directorate, and therefore the purpose and duties of the post may develop in time.

Job Objectives

Main Duties and Responsibilities


  • To lead the engagement with Tulsa ICT for Children’s Services Regulation
  • To develop the process maps and requirement documentation required to inform the design and develop of appropriate ICT systems
  • Liaise with the Tusla ICT applications development team to provide the business related subject matter expertise required throughout the software development lifecycle
  • Work with internal Tusla ICT Service team in shaping the ICT service within the Inspectorate
  • To control, monitor and report business activities within the ICT remit.
  • To manage stakeholder information and communications during project set-up.
  • Complete tasks associated with supporting Tusla’s business systems, complete status/progress reports relating to business systems support
  • Document and systems support guides (knowledge based) and facilitate user training to build user knowledge and ICT skills
  • Assist Tusla ICT in the development of  test plans and test scripts for the system
  • Develop, co-ordinate and support user acceptance tests
  • Assist with the roll out of systems including systems training
  • Document systems training materials
  • Identify project tasks and resource requirements. 
  • Identify business needs, set expectations and identify improvement opportunities.
  • Be able to take responsibility for managing aspects of the project, managing resources, timelines and delivering status reports feeding into the overall project.
  • Give guidance and assistance to colleagues.
  • Successfully engage in multiple initiatives in parallel.


Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 


Please refer to the Candidate Information pack attached to this campaign for full and further detail.

Skills Required

Applicants must by the closing date of application have the following:

  • Be currently in direct employment with Tusla – Child and Family Agency, the HSE or within other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38/39 of the Health Act 2004 or within a body that provides services on behalf of Tusla under Section 56 or Section 59 of the Child and Family Act 2013.
  • Third level qualification at QQI Level 8 or higher in Business Administration, Information Technology or other area relevant to the role.
  • A minimum of 5 years experience in the area of Business Analysis, preferably in the Health/ Social Care services.
  • Highly Proficient with software systems, databases and Microsoft products e.g. Office, Visio, , SharePoint, CRM solutions.



A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.



Each candidate for and any person holding the office must be of good


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