Grade VIII – Business Support Manager – Workforce Learning and Development

Heuston South Quarter, Saint John's Road West, Kilmainham, Dublin 8, Ireland
 Salary:  See Description for Details
Other   Permanent
Closing Date: 10/10/2022 Closing Time: 12:00
Recruitment start: 22/09/2022


Job Summary

Details of service

The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services.  The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure.


The Agency currently has responsibility for a budget in excess of €800m and delivers its services through circa 5,000 people in 350 locations across the Country.


The Child and Family Agency has responsibility for the following range of services:

  • Child Protection and Welfare
  • Family Support
  • Alternative Care
  • Adoption
  • Tusla Education Support Services (TESS)
  • Domestic Sexual and General Based Violence (DSGBV)
  • Children’s Service Regulation
  • Counselling and Therapeutic Supports


Further information is available on www.tusla.ie


Purpose of Role

The Business Support Manager is a Grade VIII role within Tusla, reporting to the National Manager for WLD or an appropriate senior manager. The purpose of the post is to provide operational support to the National Manager for WLD in administrative, financial, human resources and internal control matters.

Job Objectives

Main Duties and Responsibilities



  • To provide a high level of Administrative Support and manage interactions between the Office of the National Manager for WLD and the WLD Leadership Team, People and Change Directorate and other Directorates of Tusla.
  • To support the National Manager for WLD in his/her role within WLD and Nationally, which includes setting and delivering strategic objectives as required.
  • Lead the day-to-day operations of the National Office for WLD, including management & supervision of staff where assigned.
  • To provide leadership within the WLD Leadership Team on the development and implementation of systems and processes to manage and track projects and workflows.
  • Serve as a primary point of contact for internal and external stakeholders on all matters pertaining to the National Office for WLD, including those of a highly confidential or critical nature.
  • To work in conjunction with HR, Finance and other Directorates to ensure good communication and effective working.
  • Prepare reports/presentations as required and follow up on actions as required.
  • Assist in the delivery, implementation and monitoring of WLD contributions to the business and corporate plan including the tracking of actions.
  • Compile, organise and analyse data/KPIs and various reports and ensure follow up as appropriate.
  • Ensure that WLD policies and procedures are aligned with best practice, are well documented, complied with and communicated to others.
  • To support procurement, tendering and commissioning activities within WLD
  • To help establish and maintain links between TUSLA and other stakeholders to  support service delivery.
  • Provide support to WLD Leadership Team on Risk Management, Incident Management and Service Improvement.
  • Provide Leadership and responsibility for WLD engagement with Estates, ICT, PQs, Complaints and FOI/Data Protection.
  • To create a positive working environment, which contributes to maintaining and enhancing effective working relationships.
  • Undertake projects as delegated by the National Manager for WLD.


Standard and Practices

  • Maintain own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively and to ensure standards are met by own team.
  • Maintain own knowledge of relevant regulations and legislation e.g. HSE Financial Regulations, Health & Safety legislation, Employment legislation, GDPR and Data Protection Acts 2018, FOI Acts etc.
  • Demonstrate pro-active commitment to all communications with internal and external stakeholders.


Human Resources

  • Promote and participate in the implementation of any change management programme.
  • Manage recruitment, retention and development of staff including training and continual assessment.
  • Ensure policies and procedures are well documented and understood by staff within your section who are assigned to you.
  • Provide leadership and motivation conducive to good staff relations and work performance.



  • Active participation in the WLD Leadership Team and within the People and Change Directorate.
  • Ensure strong linkages and collaboration with other business management/corporate service functions.
  • Be accountable for own work and that of others as appropriate.
  • Work on own initiative as well as part of a wider team.
  • Deal with under performance in a timely and constructive manner


Finance and Governance

  • Ensure appropriate governance arrangements are in place to meet the needs of the WLD service and the Agency.
  • Ensure procurement process are managed and supported in line with requirements.
  • Provide overall support to the WLD Leadership Team on the costing of tendering and the allocation of resources to the process
  • Ensure all policies and controls in place are up to date and operating effectively across the WLD service.
  • Manage and coordinate audits and reviews within WLD.
  • Oversee the implementation and application of consistent administrative and document recording systems within the WLD National Office and provide advice and support to the WLD Leadership Team in ensuring consistency of approach and uniformity.


Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.


The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. 


Please refer to the Candidate Information pack attached to this campaign for full and further detail.

Skills Required

Applicants must by the closing date of application have the following:

  • Have a minimum Level 8 qualification on the National Framework of Qualifications in Ireland (or equivalent in another jurisdiction) as relevant to the requirements of the role
  • Minimum of 5 years experience of providing executive support in the management of HR, Finance, Business Planning or similar administrative functions.
  • Experience of managing and working collaboratively with multiple internal and external stakeholders to achieve results.
  • Demonstrate excellent MS Office skills to include Word, Excel and PowerPoint.
  • Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office.



A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.



Each candidate for and any person holding the office must be of good character.

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