The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure.
The Agency currently has responsibility for a budget of circa €1.2billion and delivers its services through over 5,500 people in 259 locations across the Country.
The Child and Family Agency has responsibility for the following range of services:
• Child Protection and Welfare
• Parenting, Family Support and Early Help Services
• Alternative Care
• Birth Information & Tracing and Adoption
• Tusla Education Support Services (TESS)
• Children’s Service Regulation
• Counselling and Therapeutic Supports

Further information is available on www.tusla.ie

About Tusla ICT
Tusla ICT provide the innovation, systems and support to assist the Agency in delivering its services for children and families as well as achieving its business and strategic objectives.

Tusla has one of the largest ICT networks in the Irish Public Service with approximately 6,000 users and 300 office/centre locations. The ICT directorate are responsible for delivering the following functions: ICT Networks, Server and Storage Management; Cyber Security, Business Continuity and Disaster Recovery; 0365 and Cloud Management; Application Development; Digital Transformation and Support; Data and Information Management; ICT Service Delivery; ICT Business Support, Governance and ICT Programme Management.

• Monitoring and managing security across the M365 tenants including Microsoft identities, data, devices, apps, and infrastructure
• Administrating access control polices and Privileged Access Management
• Develop group policy and scripts to automate provisioning and permissions for end users
• Administrating Microsoft Intune for mobile device management
• Utilize a pro-active, preventative maintenance and support approach including monitoring and health checks to minimize business disruptions
• Assist in planning the M365 vision and roadmap for the Agency
• Provide tier 3 support for Exchange, Entra, Intune, SharePoint, Teams and any other M365 environment issues escalated from other Tusla ICT Teams
• Contribute to and maintain best practices to ensure successful deployments and high productivity
• Contribute to technical design sessions and prepare documentation for architectural review
• Other ICT duties as required

Relationship Management and Collaboration
• Work as part of the Cloud team in developing and maintaining a technical environment that is secure, highly available and fit for use.
• Work in collaboration with the other ICT Teams as required to support related tier 3 support, incident management and problem management issues.
• Work with external vendors and other ICT Staff in delivering Cloud infrastructure related initiatives.

Resource Management
• If applicable, to train, supervise and evaluate staff in their respective roles on the infrastructure team.
• If applicable, ensuring that the appropriate performance management frameworks are implemented for any assigned staff.

Health & Safety
• Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
• To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

*Please confirm by typing Yes or No in the space provided below that you have fully read and understand the Candidate Information Pack attached to this campaign*

Applicants must by the closing date of application have the following:
• Have a third level qualification in ICT, Computer Science, Engineering or a related discipline
• Have a minimum of 3 years’ experience in ICT administration of M365 environment
• Excellent technical skills and experience in M365, Entra, Exchange, Intune, Sharepoint and Teams administration
• Demonstrated knowledge and experience of Microsoft Azure administration
• Demonstrated knowledge of PowerShell scripting
• The requisite knowledge and ability (including a high standard of suitability and professional ability) for the proper discharge of the duties of the office.

Health
A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character
Each candidate for and any person holding the office must be of good character.