Grade VII - Business Process Improvement Manager – Project Management Office

Heuston South Quarter, Saint John's Road West, Kilmainham, Ireland
 Salary:  See Description for Details
Business and Strategic Management   Permanent
Closing Date: 08/05/2017 Closing Time: 12:00
Recruitment start: 20/04/2017


Job Summary

Tusla, Child and Family Agency is currently embarking on a significant Transformation Programmes of reform and change. To ensure the Transformation Programme is successfully delivered within time, cost and quality parameters, the Agency has established a Programme Management Office to: • reduce the risk of projects failing to deliver to time, cost and quality targets • increase the success of projects and programmes in delivering the business value expected • make more efficient use of project resources by using a “shared service” • make more effective use of scarce skills and resources across projects and programmes • ensure benefits realised are clearly and effectively communicated within and outside the Agency Scope and Purpose of the Post The Business Process Improvement Manager will be responsible for transforming and standardising business processes and systems identified by the Programme Management Office (PMO). This role will be part of the PMO Team that is responsible for providing subject matter expertise, strong analytics and process development to optimise and deploy processes. The focus will be on lean thinking, process standardisation and data leverage to enable standardised business solutions. This Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Please see Candidate Information Pack for details.

Job Objectives

The role of the Business Process Improvement Manager can be outlined as follows: Strategic: • Support the Head of PMO in the management and ongoing development of the PMO. • Understand and document the current PMO processes • Leverage Lean practices to develop best in class processes, establish standard processes, and integrate with systems. Develop business cases for transformation opportunities. • Integrate with teams to ensure alignment between processes, systems and data. • Lead process deployment efforts to ensure buy-in from local implementations. • Identify the key performance measures that will enable the management, control and further improvement of processes. • Work with the Programme Managers within the PMO to prioritise the critical business processes and systems that need standardising to ensure the operational goals are achieved. Operational: • Engage with cross functional process team(s) • Participate in current state (as-is) process mapping • Participate in future state (to-be) common process development • Identify data requirements and gaps • Understand current process metrics • Define Key Performance Indicators • Coordinate quality assurance reviews • Define new reporting needs. Quality and knowledge management: • Ensure that appropriate standard operating procedures and work instructions are in place and in use, to support the Tusla PM framework and the activities of the PMO. • Ensure there are effective mechanisms in place to capture, store and communicate key information, experience and knowledge gained by the PMO. Performance Management: • Work with the PMO Programme Managers and other colleagues to promote effective performance. • Effectively communicate goals, objectives and performance targets. • Report regularly on progress against specific objectives, tasks and KPI’s. Communication/Customer Service: • Maintain effective working relationships with colleagues in units and departments of TUSLA • Provision of process improvement information/advice to relevant stakeholders. • Ensure that TUSLA programme and project management policies and procedures are communicated in a consistent way to stakeholders. • Attendance at PMO team meetings and other meetings as and when required. General: • Performing such other duties as the PMO may reasonably require. Health and Safety: • Comply with the policies, procedures and safe professional practice by adhering to relevant legislation, regulations and standards • Document appropriately and report any near misses, hazard and accidents and bring them to the attention of relevant designated individual(s) in line with best practice • Work in a safe manner with due care and attention to the safety of self and others • Be aware of risk management issues, identify risks and take appropriate action • Comply with department procedures with regard to assessment, recommendation and / or manufacturing of all assistive devices • Promote a culture that values diversity and respect

Skills Required

Applicants must by the closing date of application be currently in direct employment with Tusla – child and Family Agency or the HSE and have the following: • A minimum of 3 years’ relevant experience in business process improvement role • Strong experience in functional management, cross-functional process or process-based transformation management with a demonstrated knowledge of Business Process Management Systems • Specific qualification in process excellence such as business process management, re-engineering, process improvement • Project Management experience or a relevant qualification • Certification and experience with process improvement methodologies (ex: Six Sigma, Lean, BPM, Quality Systems • Strong working knowledge of IT system, and advanced in MS office suite at a minimum • Direct experience working with stakeholders/customers • Excellent communication and report writing skills • Proven ability to work to strict deadlines • Strong attention to detail • Excellent negotiation skills • Excellent organisational skills

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