General Manager – Quality Improvement Systems, Quality Assurance Directorate

Tusla Child and Family Agency, Brunel Building, Heuston South Quarter, Dublin 8   Permanent
Other  Salary:  See Description for Details
Closing Date: 24/05/2018 Recruitment start: 03/05/2018


Job Description

The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.

The Child and Family Agency has responsibility for the following range of services:
• Child Welfare and Protection Services, including family support services
• Family Resource Centres and associated national programmes
• Early years (pre-school) Inspection Services
• Educational Welfare responsibilities including School completion programmes and Home School Liaison
• Domestic, sexual and gender based violence services
• Services related to the psychological welfare of children

Further information is available on www.tusla.ie.

Purpose of Post
To develop and support the implementation of quality improvement methodologies and a framework for outcomes in Tusla.

Job Objectives

Duties and Responsibilities
Leadership and Management
• Contribute to the development of the Directorate’s strategy and its translation into strategic objectives and business planning in a way that ensures the effectively governed and managed.
• Provide strategic and operational advice to the Directorate’s Management Team in relation to the Quality Improvement function and account for the effective strategic and operational delivery of the function.
• Effectively lead and manage staff, to ensure the delivery of the Directorate’s objectives in the area of quality improvement. Supporting members of the team to becoming strong leaders and delivering their individual and team responsibilities efficiently and effectively making the best use of resources.
• Work closely and collaboratively with peers, and other staff within the Agency, in order to deliver an integrated approach to the work programme through optimising the skills and experience of individuals in different directorates in accordance with the Agency’s procedures and processes.
• Ensure that the Team’s activities contribute to, and are compliant with, the organisational requirements for quality management, health and safety, relevant legislation and the general duty of care.
• Lead the effective management and delivery of organisational change programmes, and organisational re-design as appropriate, for staff within the team and corporately as a member of the Directorate’s Management Team.
• Represent the Directorate and the Agency (where required) in an informed, professional and credible manner in its engagement with a diverse range of stakeholders including the public, service users, providers and other key stakeholders both nationally and internationally.

Development of Improvement Tools and Methodologies
• Continue and drive the effective and complete implementation of the Agency’s Quality Improvement Framework in all services and functions in Tusla.
• Lead and manage the development of high quality improvement tools, methodologies, resources, education programmes and guidance to support Directorate and wider Agency staff in making improvements to service delivery and practices using national and international evidence-based practice and best practice in stakeholder engagement and consultation.
• Develop and implement a service outcomes framework for the Agency.
• Work closely with the Quality Assurance and Monitoring Team to support the development of assessment tools and methodologies where required.

Health & Safety
• Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection

Please refer to the Candidate Information pack attached to this campaign for full and further detail.

Skills Required

Applicants must by the closing date of application have the following:

• Relevant qualification suitable to the delivery of the requirements of role at a minimum level 8.

• At least 3 years’ experience as a Senior Manager in the care services.

• At least 3 years’ experience developing and applying quality improvement methodologies.

• Have delivered large scale change programmes across a range of services and involving multiple stakeholder or professional groups.

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Each candidate for and any person holding the office must be of good Character.

Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age.

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