ICT Social Work Practice and Systems Lead – Grade VIII

Tusla Child and Family Agency, Brunel Building, Heuston South Quarter, Dublin 8   Permanent
IT, Communications and Software  Salary:  See Description for Details
Closing Date: 31/05/2018 Recruitment start: 10/05/2018


Job Description

The purpose of this post is to manage the ICT engagement with Social Work teams and lead the implementation of ICT systems that support them in their roles.

About Tulsa:
The Child and Family Agency was established on 1st January 2014 and is responsible for improving wellbeing and outcomes for children. It represents the most comprehensive reform of services for the development, welfare and protection of children and the support of families ever undertaken in Ireland. It is an ambitious move which brings together some 4,000 staff who were previously employed within Children and Family Services of the Health Service Executive, the National Educational Welfare Board and the Family Support Agency.

The Child and Family Agency has responsibility for the following range of services:
• Child Welfare and Protection Services, including family support services
• Family Resource Centres and associated national programmes
• Early years (pre-school) Inspection Services
• Educational Welfare responsibilities including School completion programmes and Home School Liaison
• Domestic, sexual and gender based violence services
• Services related to the psychological welfare of children

Further information is available on www.tusla.ie

About Tulsa ICT
Tusla has one of the largest ICT networks (managed by the HSE) in the Public Service with almost 4,500 users in over 400 locations. Tulsa are currently developing an ICT strategy and propose to build a team of highly skilled technical professionals that will be tasked with providing the innovation, systems and service required to support Tusla in delivering its services and achieving its business and strategic objectives.
The ICT team will be responsible for delivering the following core expanded functions:

• Applications: Implementation of an application solution architecture and software development capability within the ICT unit to develop innovative applications that support the work of Tusla and assist staff in maximising the use of technology to work efficiently and effectively.

• Infrastructure: Expansion of the current infrastructure team to provide the resources and capability required to ensure Tusla develops and maintains a technical infrastructure that is secure, highly available and fit for use.

• Data: Establishment of a new Data & Analytics function to provide data management and analytics capabilities that support Tusla in obtaining the data analytics and visualisation required for evidence based planning, policy development and programme evaluation as well as gaining administration efficiencies by implementing data management best practice across the organisation.

• Service Delivery: Expansion of capabilities to become self-sufficient in the delivery of ICT services based on ICT service best practice (ITIL) and establishment of a quality driven service delivery function providing users with the ICT devices, systems and support they require to efficiently perform their role.

Job Objectives

Main Duties and Responsibilities:
The Social Work Practice and Systems Lead is a new role to:
• Lead the engagement between the ICT Directorate and social work teams.
• Lead ICT engagement with social work programmes and initiatives, for example - Child Protection and Welfare Strategy, Children First Implementation, Implementation of Signs of Safety.
• Provide the social work practice expertise to inform the design of ICT systems and service. In particular, working closely with the applications team to develop solutions (including mobile apps) that are tailored to support the work of social workers.
• Contribute to ICT strategy, business plan and policy development .
• Provide innovation and technology leadership by researching international best practice in ICT solutions for social work.
• To help establish and maintain links between TUSLA ICT and colleagues in partner organisations and to work holistically at promoting and maximising the benefits of ICT across the child and family sector.
• To direct line manage the new Regional ICT Implementation and Liaison Officers team.
• Keep up to date with policy and legislative developments relevant to the post.

Managing & Delivering Results (Operational Excellence):
• Ensure that policies and procedures are aligned with best practice, are well documented and communicated to others.
• Ensure that assigned projects are managed in line with stated objectives and within specified budget and timelines.
• Implement agreed changes in a co-operative and supportive manner, finding innovative ways to deliver service improvements within resource limitations.
• Develop appropriate project methodologies and establish working practices that promote cross-functional team working.
• Work with other Directorate and Tusla Senior Managers in the implementation and roll-out of new developments, with a particular emphasis on consistency and alignment across the system and reference to best practice, outcome measures and value for money.

Teamwork, Leadership & Building and Maintaining Relations:
• Share information with the wider team as appropriate.
• Be accountable for own work and that of others as appropriate.
• Work on own initiative as well as part of a wider team.
• Co-operate and work in harmony with other teams and disciplines.
• Lead by example, motivate and encourage others, build team commitment.
• Deal with under performance in a timely and constructive manner.

Finance & Human Resources
• Monitor budgets and expenditure.
• Develop and support business cases for new resources etc.
• Support HR processes within the directorate.

Commitment to providing a quality service:
• Be flexible and adaptable in his / her approach to work, embrace change and adapt work practices accordingly.
• Promote and maintain a quality customer-focused environment.

Please refer to the Candidate Information pack attached to this campaign for full and further detail.

Skills Required

Applicants must by the closing date of application have the following:
• Have a third level qualification in a Social Work, ICT or Business discipline.
• Have a minimum of 5 years experience working in Children and Family Services or a related organisation, and have good knowledge of Social Work practice.
• 3 years of management experience to include staff supervision.
• Have experience of implementing or supporting ICT systems.
• A track record of delivering significant change in a complex environment.
• Have project management experience in delivering complex projects and/or programs.

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
Each candidate for and any person holding the office must be of good character.
Age restrictions shall only apply to a candidate where s/he is not classified as a new entrant within the meaning of the Public Services Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age.

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